Order Cancellation Questions
What is your order cancellation policy?We understand that sometimes an order needs to be partially or fully cancelled. Should it be necessary for you to cancel all or part of an order, you may do so, subject to the following conditions. Please note: We often ship very quickly and an order cancellation must be made immediately to be effective.
Partial cancellations of an order may be made. You will receive a refund for the item(s) you no longer want. If our actual shipping charges for shipping the remainder of your order are less than the shipping charges you paid when you placed your order, we will automatically provide a partial refund of shipping charges. This can happen when a large or heavy item is deleted from your order, for example. Cancelling a single card from your order, on the other hand, would not impact your shipping fees and you would not receive a partial refund on shipping charges in such cases.
To cancel an order, please Contact Us
In your message, provide:
your order number,
your name, address, email address, and phone number,
the reason for your cancellation, and
whether you are cancelling a portion of the order or the entire order.
Please allow up to ten (10) days from our receipt of your cancellation request to process your refund. Refunds are made in the same manner as your payment. So, if you paid by credit card we will credit your card.
Refusing a shipment is not effective to request a cancellation. If we have filled an order you have placed and shipped it to you but you refuse the shipment, you must Contact Us for instructions. When we receive the package we will send one (1) email to you and it will be the only notice you receive regarding disposition of your order. In that email we will give you the option to have us ship your order again or process a refund. If you want us to ship your order again, then you must pay for the additional shipping charges and provide a correct shipping address. If you prefer not to pay for reshipment of your order, you will be credited only for the price of the merchandise as we had already shipped your order to you and you refused to accept it. You must respond promptly to our email notice. Failure to respond within 10 days will be considered abandonment of your merchandise and we will donate it to a local military related charitable organization. By placing an order with us, you are agreeing to these terms.